Contact Us & Customer Support

Get in Touch

We’re here to help! Whether you need technical assistance with your digital downloads, have questions about our products, or need support with your order, our team is ready to assist you.


Customer Support

Technical Support

For download issues, file problems, or technical assistance:

Email: support@splashsoulgallery.com
Response Time: Within 24 hours during business days

What we help with:

  • Download link issues or expired links
  • File access and playback problems
  • Step-by-step download guidance
  • Device compatibility questions
  • Account access issues

When contacting technical support, please include:

  • Your order number
  • Email address used for purchase
  • Description of the technical issue
  • Device and browser information
  • Any error messages received


Billing and Payment Issues

For payment problems and duplicate charges only:

Email: support@splashsoulgallery.com
Response Time: Within 48 hours during business days

What we help with:

  • Duplicate billing errors (system charged you twice)
  • Payment processing questions
  • Invoice and receipt requests
  • Authorized transaction disputes

Required information:

  • Order number and payment confirmation
  • Bank or credit card statement showing the disputed charge
  • Clear description of the billing issue

Important: We only process refunds for verified duplicate charges. All other issues are resolved through technical support.


Privacy and Legal Inquiries

Privacy Rights

For data protection and privacy requests:

Email: support@splashsoulgallery.com
Response Time: Within 30 days (as required by law)

Privacy services:

  • Data access requests
  • Data deletion requests
  • Data correction requests
  • Opt-out of data sharing or selling
  • CCPA, GDPR, and other privacy law compliance
Legal Matters

Email: support@splashsoulgallery.com
For: Copyright concerns, DMCA requests, terms of service questions


Business Information

Splash Soul Gallery
Business Address: Austria, 1030 Wien, Khunngasse 4/34


Frequently Asked Questions

Download and Access Issues

Q: I didn’t receive my download links.
A: Check your spam/junk folder first. If still not found, email support with your order number.

Q: My download links aren’t working.
A: Contact technical support for fresh download links. We’ll resolve this within 24 hours.

Q: What file formats do you provide?
A: Audiobooks in MP3, e-books in PDF, images in JPEG/PNG. Compatible with all standard devices.


Billing and Refunds

Q: Can I get a refund if I don’t like the product?
A: No. All digital product sales are final. Please review descriptions and samples before purchase.

Q: I was charged twice.
A: Contact support immediately with your order details and bank statement. Duplicate charges refunded within 5–10 business days.

Q: Can I exchange my purchase?
A: No exchanges are available. All sales are final.


Account and Orders

Q: How long does delivery take?
A: Immediately after payment confirmation via email and order confirmation page.

Q: Can I share my download links?
A: No. Links are for personal use only. Sharing violates Terms of Service.

Q: I made a mistake in my email.
A: Contact support with your order number and correct email address.


Response Time Expectations

  • Technical Support: Within 24 hours (business days)
  • Billing Issues: Within 48 hours (business days)
  • Privacy Requests: Within 30 days (as required by law)
  • General Inquiries: Within 48 hours (business days)

Priority Support

  • Same-day response for download access issues
  • Duplicate billing problems
  • Account security concerns

Holiday and Weekend Notice

  • Emails received during weekends/holidays answered next business day
  • Urgent technical issues may get faster response when possible


How to Reach Us

Email (Preferred):
Use support@splashsoulgallery.com for all issues.

Escalation Process

If you’re not satisfied:

  • Reply with additional details
  • Request escalation to senior support
  • Management review for complex issues


External Resources

For unresolved disputes, you may contact:

  • Your state’s consumer protection agency
  • Better Business Bureau (if applicable)
  • Relevant regulatory authorities


Accessibility

Support Accommodation

  • Email support for hearing-impaired customers
  • Clear, simple communication
  • Alternative methods upon request

Website Accessibility

If you encounter accessibility barriers, contact us for assistance.


Quality Commitment

Our Promise:

  • Professional service from knowledgeable staff
  • Timely responses
  • Problem resolution via assistance or new links
  • Respectful communication


Continuous Improvement

We regularly review and improve support processes based on feedback and best practices.


Thank you for choosing Splash Soul Gallery. We’re committed to providing excellent customer service and ensuring you have a positive experience with our digital products.
This Contact Us page is part of our customer service commitment and complies with applicable business communication requirements.