Refund Policy

No Refunds Policy


ALL SALES ARE FINAL

ALL SALES OF DIGITAL PRODUCTS ARE FINAL AND NON-REFUNDABLE.
Once payment is processed and download links are delivered, no refunds, returns, exchanges, or cancellations will be provided under any circumstances. By completing your purchase, you acknowledge and agree to this no-refund policy.


Why No Refunds for Digital Products

Immediate Delivery and Receipt

  • Digital products are delivered instantly upon successful payment
  • Download links are provided immediately via email and order confirmation page
  • Once delivered, the digital product is considered received and used
  • Unlike physical goods, digital products cannot be “returned”

Verification Impossibility

  • We cannot verify whether digital files have been downloaded, copied, or accessed after delivery
  • Claims of “broken links” or “files won’t open” cannot be independently verified
  • This protects against fraudulent refund requests
  • Technical issues are resolved through support, not refunds

ONLY Exception: Duplicate Charges Errors

The ONLY circumstance where a refund will be provided: Duplicate Charges Only

  • If our payment system charges you multiple times for the same product
  • Refund covers the duplicate charge only
  • Must be reported within 7 days of purchase

How to Report Duplicate Charges

  • Email support@splashsoulgallery.com within 7 days
  • Provide order number and payment details
  • Include bank/credit card statement showing duplicate charge
  • Refunds processed within 5–10 business days

Technical Issues = Technical Support (NOT Refunds)

Our Support Solutions

  • Fresh download links if originals have expired
  • Step-by-step technical assistance
  • Troubleshooting for browser, device, or connection issues

What We Do NOT Provide

  • Alternative file formats
  • Compatibility guarantees for all devices
  • Refunds for technical difficulties

What Is NOT Eligible for Refunds

  • Download problems (new links provided through support)
  • Device compatibility issues
  • Content dissatisfaction
  • Accidental purchases or buyer’s remorse
  • Internet connection issues
  • File corruption claims (resolved with new links)
  • Gift recipients requesting refunds

Pre-Purchase Responsibility

  • Read product descriptions carefully
  • Check samples/previews where available
  • Ensure your device can play MP3/PDF files
  • Verify your email address for delivery
  • Understand all sales are final

No Trial Periods or Guarantees

  • No trial periods, money-back, or satisfaction guarantees
  • Sample content represents product quality
  • Products are provided “as is”

Fraudulent Transaction Policy

Unauthorized Purchases

  • Require police report and bank fraud dispute
  • Must be reported within 30 days

False Refund Claims

  • Immediate account termination
  • Loss of access to purchased content
  • Legal action and reporting to authorities

Chargeback Policy

Before Initiating Chargebacks

  • Contact support first — most issues are resolved quickly
  • Chargebacks for delivered products may be considered fraud

Consequences

  • Permanent account suspension
  • Loss of content access
  • Legal recovery of funds and costs

International Customer Notice

  • All prices in USD
  • Bank transaction fees not refundable
  • Currency fluctuations not grounds for refunds
  • Local consumer laws may provide minimum protections

Gift Purchase Policy

  • Gift purchases are final
  • Recipients cannot obtain refunds
  • Only original purchaser may request technical support

Legal Compliance and Enforcement

  • Governing Law: Austria
  • Policy is legally binding and enforceable
  • Disputes resolved by binding arbitration

Policy Updates

This Refund Policy may be updated periodically. Updates will be posted with a revised “Last Updated” date. Continued use of our services constitutes acceptance.


Contact Information

Customer Support: support@splashsoulgallery.com
Business Address: Austria, 1030 Vienna, Khunngasse 4/34


Final Notice

BY COMPLETING YOUR PURCHASE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS NO-REFUND POLICY. ALL SALES ARE FINAL.
This Refund Policy is part of our Terms of Service and must be read in conjunction with our Privacy Policy.