Frequently Asked Questions (FAQ)

Download and Access Questions

How do I download my digital products after purchase?

After successful payment, you will receive download links in two ways:

• Email delivery: Check your email (including spam folder) for download links
• Order confirmation page: Links are displayed immediately after checkout

Important: Save the email with download links. If you close the order confirmation page and don’t have an account, you won’t be able to access it again.

I can’t find my download links. What should I do?

Check these locations first:

• Your email inbox and spam/junk folders
• Look for emails from support@splashsoulgallery.com
• Check your “Promotions” or “Updates” tabs in email

If still not found:

• Contact our support team at support@splashsoulgallery.com with your order number
• We’ll send you fresh download links within 24 hours
• No additional charges for replacement links

How long do download links work?

• Email links: Work indefinitely — no expiration
• Order confirmation page: Only accessible while the page remains open (if you’re not registered)

Recommendation: Save your email with download links as your permanent access method.

Can I download my digital products multiple times?

Each download link provides one complete download of all audio files. Since you receive the complete file in one download, there’s typically no need to download multiple times. If you need fresh links for any reason, contact our support team.

Technical Requirements and Compatibility

What format are the digital products?

File format:
- MP3 audio files in a ZIP folder
- E-Books in PDF format
- Images in JPEG format

File size:
- Audiobooks in ZIP format approx. 500 MB
- Images approx. 8 MB
- PDF file approx. 4 MB

Duration: 20+ hours of audio content
Quality: High-quality

What devices can play the audiobooks?

MP3 files work on virtually all devices:

• Computers: Windows, Mac, Linux with any media player
• Smartphones: iPhone, Android with built-in music apps
• Tablets: iPad, Android tablets
• Dedicated players: MP3 players, audiobook devices
• Smart speakers: Alexa, Google Home (after transferring files)

Do I need special software to play the audiobooks?

No special software required. Standard media players work perfectly:

• Windows: Windows Media Player, VLC, iTunes
• Mac: QuickTime, iTunes, VLC
• Mobile: Built-in music/media apps
• Free options: VLC Media Player (works on all platforms)

How much storage space do I need?

• Per audiobook: Approximately 450–500 MB of free storage space
• Recommendation: Ensure at least 1 GB free space for smooth downloading
• Multiple purchases: Calculate storage needs accordingly

Account and Registration Questions

Do I need to create an account to purchase?

No, you can purchase as a guest. However, creating an account provides benefits:

• Access to purchase history and download options
• Faster checkout for future purchases
• Account dashboard to manage your digital library

I purchased without creating an account. Can I still access my files later?

Yes, through the email with download links. If you lose the email, contact support with your order number for fresh links.

Can I create an account after purchasing?

Yes, you can register using the same email address used for your purchase. Your previous orders may then be associated with your new account.

Payment and Billing Questions

What payment methods do you accept?

• Major credit cards (Visa, Mastercard, Maestrocard)
• Apple Pay and Google Pay
• Other payment methods as displayed at checkout

When will I be charged?

You are charged immediately upon completing checkout. Digital products are delivered instantly after successful payment verification.

Can I get a refund if I don’t like the audiobook?

No. All sales of digital products are final and non-refundable. Please read product descriptions carefully before purchasing. The only exception is duplicate billing errors (if you’re accidentally charged twice for the same product).

I was charged twice for the same digital product. What should I do?

Contact support@splashsoulgallery.com immediately with:

• Your order number
• Bank statement showing duplicate charges

We’ll investigate and refund the duplicate charge within 5–10 business days.

Age Restriction and Content Questions

Why is there an 18+ age restriction?

Some of our audiobooks contain mature adult content including:

• Explicit sexual content and adult situations
• Adult themes not suitable for minors

Can I purchase this content for someone else as a gift?

Only if the recipient is also 18+ and legally permitted to access adult content in their location. The gift purchaser assumes responsibility for verifying the recipient’s age and legal eligibility.

File Management and Usage Questions

How should I organize my downloaded audiobook files?

Recommendations:

• Create a dedicated folder for audiobooks on your device
• Keep files in the original ZIP folder structure
• Create backup copies on external storage or cloud backup
• Label folders clearly with audiobook titles

Can I transfer the audiobook to multiple devices?

Yes, you can transfer your purchased audiobooks between your personal devices for your own use. You cannot share files with other people.

The ZIP file contains multiple MP3 files. Is this normal?

Yes, this is standard for long audiobooks. The book is divided into chapters or segments for easier listening and navigation. Play files in numerical order for the complete story.

Can I burn the MP3 files to CD?

Yes, for your personal use only. You cannot distribute or sell burned CDs to others.

Technical Support Questions

I’m having trouble extracting the ZIP file. What should I do?

• Windows: Right-click the ZIP file and select “Extract All”
• Mac: Double-click the ZIP file to automatically extract
• Mobile: Use a file manager app that supports ZIP extraction

If you continue having issues, contact support@splashsoulgallery.com for step-by-step assistance.

The audio files won’t play on my device. What’s wrong?

Troubleshooting steps:

• Ensure files were completely downloaded (check file sizes)
• Try a different media player (we recommend VLC Media Player)
• Check that your device has sufficient storage space
• Restart your device and try again

If problems persist, contact technical support for assistance.

Can you provide the audiobook in a different format?

No, we only provide audiobooks in MP3 format within ZIP folders. MP3 is the most universally compatible audio format and works on virtually all devices and software.

Business and Legal Questions

Who can I contact for issues?

Support: support@splashsoulgallery.com

How quickly will you respond to my support request?

• Technical Support: Within 24 hours during business days
• Billing Issues: Within 48 hours during business days
• Privacy Requests: Within 30 days (as required by law)

Is my personal information safe?

Yes, we use industry-standard security measures and comply with all applicable privacy laws (GDPR, CCPA, etc.). Read our Privacy Policy for complete details.

Troubleshooting Common Issues

“Download failed” or “Connection interrupted” errors

• Check your internet connection and try downloading again
• Free up storage space on your device (need ~500 MB available)
• Try a different browser or disable browser extensions temporarily
• Contact support if repeated attempts fail

“File corrupted” or “Won’t play” errors

• Re-download the complete ZIP file — partial downloads can cause corruption
• Extract files again from the ZIP folder
• Try different media player software
• Contact support for fresh download links if issues persist

Email delivery problems

• Check spam folders thoroughly
• Add support@splashsoulgallery.com to your contacts to prevent future blocking
• Some email providers block automated emails — contact support for manual delivery
• Corporate/work emails may have stricter filtering — use personal email if possible

Additional Information

Do you offer customer discounts or loyalty programs?

Information about promotions and special offers is available on our website and through our email newsletter (opt-in during checkout).

Will you be adding more digital products?

We regularly expand our catalog. Follow us on social media or subscribe to our newsletter for updates about new releases.

Still Have Questions?

If your question isn’t answered here, don’t hesitate to contact us:
Customer Support: support@splashsoulgallery.com

We’re here to help ensure you have a smooth experience with your digital products and your gifts purchase!

This FAQ page is designed to answer the most common customer questions. For additional information, please refer to our Terms of Service, Privacy Policy, and other legal documents.