Digital Delivery Policy

Digital Delivery Policy

Overview
Splash Soul Gallery specializes exclusively in digital products delivered electronically. This Digital Delivery Policy explains how we deliver digital audiobooks, e-books, and other digital content to customers after successful payment processing.


No Physical Shipping

We do not ship physical products of any kind. All products are delivered digitally via secure download links.


Delivery Method

  • Electronic Delivery Only
  • Secure download links sent via email
  • Direct download access on the order confirmation page
  • Account dashboard for registered customers (when applicable)

Delivery Timeline

  • Immediate delivery upon successful payment verification
  • Email delivery within 5 minutes of payment confirmation
  • Backup delivery via order confirmation page accessible immediately after checkout

How Digital Delivery Works

Step 1: Payment Processing

  • Customer completes checkout and payment is authorized
  • Payment processor confirms successful transaction
  • Our system automatically generates secure download links

Step 2: Automatic Delivery

  • Unique download links are generated for your purchase
  • Links are automatically sent to the email address provided at checkout
  • Links are also displayed on the confirmation page

Step 3: Customer Access

  • Customer receives email with download instructions
  • Customer clicks secure links to download digital files
  • Files are downloaded directly to customer’s device

File Specifications

  • Audiobooks: High-quality MP3 format
  • E-books: PDF format
  • File sizes: 50MB – 500MB per audiobook
  • Quality: High-quality audio and high-resolution text/images

Delivery Requirements

Before Purchase

  • Provide a valid, accessible email address
  • Ensure sufficient storage space on your device
  • Verify your device can play MP3 or read PDF files
  • Check that your email provider doesn’t block automated emails

During Download

  • Download files promptly after receiving links
  • Save files to a secure location
  • Create backup copies for personal use

Technical Requirements

  • Internet: Broadband recommended
  • Email Access: Ability to receive/download email links
  • Storage Space: Sufficient free space for files
  • Software: Media player (MP3), PDF reader (PDF)

Download Link Security

Secure Access

  • All links are uniquely generated and encrypted
  • Links are tied to your specific purchase and email address
  • Links cannot be shared or transferred

Link Expiration

  • Download links remain active for extended periods
  • We recommend downloading immediately upon receipt

Anti-Piracy Protection

  • Links are monitored for unauthorized sharing
  • Excessive downloads from multiple IPs may trigger security alerts
  • Sharing links violates Terms of Service and may result in account termination

Delivery Confirmation

Proof of Delivery

Digital delivery is considered complete when:

  • Download links are successfully sent to the provided email
  • Links are accessible on the confirmation page
  • Email delivery receipts confirm transmission

Customer Acknowledgment

By completing your purchase, you acknowledge that:

  • Digital delivery constitutes complete fulfillment of your order
  • You have received the purchased products upon email delivery
  • No physical shipment is required or expected

Common Delivery Issues and Solutions

Email Delivery Problems

  • Email Not Received: Check spam/junk, verify address, add support@splashsoulgallery.com
  • Email Blocking: Some providers block automated emails — contact support

Download Issues

  • Links Not Working: Ensure full link is copied, clear cache/cookies, request fresh links
  • Slow Speeds: Large files may take time — try off-peak hours
  • File Corruption: Re-download, or contact support for verified files

Technical Support for Delivery

  • New download links if originals expire
  • Step-by-step download assistance
  • Troubleshooting for browser/device issues
  • Manual delivery via alternative methods if needed

Support Contact: support@splashsoulgallery.com
Subject: Download Issue – Order [Your Order Number]
Response Time: Within 24 hours (business days)


Multi-Device Access

  • Files can be transferred across your personal devices
  • No device limit for personal use
  • Registered users can re-download from account dashboard

International Delivery

  • Worldwide instant delivery
  • No customs, duties, or shipping fees
  • Delivery speed depends only on internet connection
  • Support available during business hours

Delivery Failure and Resolution

System Failures

  • We resolve technical issues within 24 hours
  • Affected customers are contacted directly

Force Majeure

  • We are not liable for delays due to outages, restrictions, or external issues

Customer Notification

  • Customers notified by email, website announcements, or social media

Quality Assurance

  • All files tested for integrity and format compatibility
  • Automated monitoring of email delivery rates
  • Continuous monitoring of servers

Legal Compliance

Consumer Protection

  • Complies with US, Canada, UK, EU, and Australia laws

Data Protection

  • Secure transmission of download links
  • Compliance with GDPR, CCPA, and other privacy laws

Delivery Policy Updates

  • Policy may be updated for new technology or laws
  • Changes communicated via email, website, or social media

Contact Information

Email: support@splashsoulgallery.com
Address: Austria, 1030 Vienna, Khunngasse 4/34
Website: support@splashsoulgallery.com


This Digital Delivery Policy is part of our Terms of Service and should be read in conjunction with our Privacy Policy and Refund Policy. By making a purchase, you agree to our digital delivery methods and policies.